40+ years
of experience supporting school operations and leadership teams
Support services
Support that helps you work smarter every day
When you invest in cutting edge EdTech systems, you need the peace of mind that comes with knowing expert help is always on hand. We don’t deploy and disappear. We’re there for you. Every step of the way.
24/7
online case visibility & Knowledge Base access
3 levels
of service cover for best fit to your needs
Why choose us
Getting the most from your software takes more than quick fixes. You need a partner who gets it. One who’s on your side, driving real value, and boosting your school or trust’s performance. Our support packages do just that – and can cut your costs by up to 50%.
Full service support
Access tailored leadership briefings, seamless onboarding for new users, and an always-on Knowledge Base to search solutions, review case history, track updates, see owners, and follow clear next steps in our Case Management Portal.
Staff onboarding
Get new users up and running quickly with welcome sessions, customised by job role, providing a high-level overview of functionality.
External resource
Need an extra pair of hands? Our specialists can take care of key tasks and processes for you, either remotely or onsite.
Online guides & reminders
Reduce the time spent on key activities, like the School Census, with step-by-step guides and essential educational updates, provided proactively for you.
SIMS support service
SIMS support that goes further
Our MIS support packages do more than fix problems; they help you get the very best out of SIMS. Choose the level of support that’s right for your school, with options designed to cut costs by up to 50%.
Trainining & consultancy service
Training. Tailored to your team’s needs.
Choose from structured training, bespoke consultancy, remote mentoring, or technical audits; delivered by trusted, expert professionals who understand your challenges. Our consultancy sessions are focused on specific goals set by you, for maximum impact.
Frequently asked questions
What is included in your support packages?
Our support packages include everything from expert-led troubleshooting and case resolution to personalised onboarding, termly training sessions, and strategic consultancy. Packages also include access to our 24/7 Knowledge Base, best practice guidance, and improvement planning support.
How can SIMS support services reduce my school's admin workload?
By handling complex processes, applying updates, and offering guided support, our packages reduce admin burden considerably. Schools benefit from pre-built resources, timely expert input and task assistance - saving time and streamlining day-to-day operations.
Can SIMS support help new school staff get up to speed?
Yes. Our SIMS support includes tailored induction sessions for new users, helping staff quickly understand and confidently use SIMS, regardless of role, ensuring every new starter gets relevant training.
How does your support improve school performance?
Our support goes beyond troubleshooting - your dedicated team helps align usage with your school improvement plan. Termly school improvement sessions guide senior leaders to drive data-led decisions and achieve measurable outcomes.
Are your support services customisable?
Absolutely. Whether you’re looking for foundational help or advanced strategic consultancy, you can choose a support tier that’s best for you. From Foundation, Advanced, or Complete, there is a package for your needs. Add-ons like task completion and bespoke consultancy are also available.
How much can schools save with SIMS support?
Schools using our support services have reported savings of up to 50% compared to previous support providers - without compromising on quality. Flexible packages mean you only pay for the support you actually need.