Legal
Cookies
Learn how ParentPay Group uses cookies to keep your experience secure, compliant, and transparent.
ParentPay Group Cookie Policy
1. Introduction
ParentPay Group (“we”, “us”, “our”) is committed to protecting your privacy and ensuring transparency about how we use cookies and similar technologies on our websites, including (but not limited to) parentpaygroup.com and parentpay.com. This policy explains what cookies are, which ones we use, why we use them, and how you can manage your preferences.
2. What are cookies?
Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work, improve efficiency, and provide information to site owners. Cookies can be “strictly necessary” (essential for site operation) or “non-essential” (such as analytics, marketing, or personalisation cookies).
3. Our use of cookies
a. Strictly necessary cookies
We use strictly necessary cookies to:
- Maintain secure sessions when you log in to your ParentPay account or other secure areas.
- Enable core website functionality, such as navigation and access to secure areas.
- Ensure reliable service delivery through load balancers, content networks, and security filtering controls.
- Remember your cookie preferences.
These cookies are essential for the website to function and cannot be switched off in our systems. They do not store any personally identifiable information and are exempt from consent requirements under the UK and EU ePrivacy Directive and GDPR.
b. Analytics and performance cookies
We use analytics cookies (e.g., Google Analytics) to collect anonymised information about how visitors use our websites, such as:
- Number of visitors
- Pages visited
- Time spent on site
- Referring websites
These cookies help us improve our websites and services. Analytics cookies are only set with your explicit consent. You can opt in or out at any time using our cookie banner or settings tool.
c. Third-party services
Some pages may embed content or features from third parties (e.g., live chat, social media, embedded videos). These services may set their own cookies. You will be notified and given a choice to consent before any non-essential third-party cookies are set.
d. Current analytics cookies in use:
Our cookie banner and settings will always reflect the current list and your respective preferences.
4. Consent and cookie management
- Consent is required for all non-essential cookies. Our cookie banner appears on your first visit and whenever we make significant changes.
- You can manage your preferences at any time by clicking the “Cookie Settings” link in the website footer or banner.
- You can withdraw consent or change your preferences at any time.
- We use OneTrust as our Consent Management Platform (CMP) to ensure compliance and record your choices.
5. How to control cookies
You can control and delete cookies through your browser settings. However, blocking strictly necessary cookies may affect the functionality of the website. For more information, visit https://www.aboutcookies.org/ or https://www.allaboutcookies.org/ .
6. Legal compliance
Our cookie practices comply with:
- The UK General Data Protection Regulation (UK GDPR)
- The EU General Data Protection Regulation (EU GDPR)
- The Privacy and Electronic Communications Regulations (PECR)
- The latest guidance from the UK Information Commissioner’s Office (ICO) and European Data Protection Board (EDPB)
We regularly review and update our cookie policy and practices to reflect changes in law, technology, and user expectations.
7. Contact us
If you have any questions about our use of cookies or this policy, please contact our Data Protection Officer at dpo@parentpay.com.