Becoming a paperless school with Schoolcomms

Overview 

Westbury Park Primary School set out to reduce paper usage and streamline communication with families. With tight budgets and a busy school office, the team adopted Schoolcomms, including the School Gateway app, to manage payments, consents and wraparound clubs—all in one place. 

Challenge 

To make decisions with the aim of becoming a paperless school. 

Objectives 

• Move forward with digital communication 

• Eliminate paper-based processes 

• Reduce admin workload and minimise human error 

Solution 

• Implemented Schoolcomms as an all-in-one app for payments, consents and club management 

• Used contact groups to target specific parent audiences 

• Enabled online payments and digital consent tracking 

“As a School Administrator, the online payments and consent modules are the highlight for me. I don’t have to spend hours processing cash and cheques.”
— Westbury Park Primary School 

Impact 

• Substantial reduction in paper usage 

• Significant time savings across admin tasks 

• Reduced risk of human error in payment handling 

• Streamlined trip contributions and consent collection 

• Improved targeting of parent communications 

“The cost of Schoolcomms… is vastly outweighed by the saving in time and resources and also, where payments are concerned, the risk of human error.”
— Westbury Park Primary School 

Parent engagement 

• Teachers quickly adapted to digital communication 

• Parents responded positively, with no complaints after initial transition 

• Some initial tech resistance overcome through consistent use 

• Club Manager finds the system easy to use and effective 

“Teachers only took a short time to adjust… Parents also get on fine with the system.”
— Westbury Park Primary School 

Support experience 

• Instant access to support when needed 

• Queries resolved by knowledgeable, friendly staff 

• Email and phone support described as fast and reassuring 

“Access to support is pretty much instant and you always speak to a real person on a clear line—they have endless patience and never make you feel stupid!”
— Westbury Park Primary School 

Conclusion 

Schoolcomms has helped Westbury Park Primary School reduce paper, streamline payments and improve parent communication. The system continues to deliver time savings and operational clarity, with strong staff and parent adoption.