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St John’s Marlborough is a large secondary school in Wiltshire with over 1,700 students. The school has partnered with ParentPay for over 10 years, using the solution to simplify payment processes, reduce manual reconciliation and improve communication with families.
We spoke with the Finance Team to understand how the solution continues to support their operational goals and strengthen parent engagement.
Before ParentPay, the school relied on cash and cheque payments for trips, meals and activities. These were difficult to track and time-consuming to reconcile. Managing payments across departments added complexity, and communication with parents lacked consistency.
“We were spending too much time chasing payments and reconciling cash. It wasn’t efficient, and it wasn’t giving parents the clarity they needed.”
— Finance Team, St John’s Marlborough School
ParentPay provided a secure, cashless solution for collecting payments across the school. The system offered automated reconciliation, departmental income tracking and improved visibility for both staff and parents.
To support uptake, the school launched ParentPay at the start of the academic year and communicated clearly with families about how to use the system. Setting up departments correctly from the outset helped streamline reporting and improve clarity.
“ParentPay has made it easier for parents to pay and for us to manage income. It’s taken a lot of pressure off the finance team.”
— Finance Team
Over the past decade, St John’s Marlborough has seen sustained improvements in financial control and parental engagement.
“It’s been a real improvement. Parents are more confident using the system, and we’re spending less time chasing payments.”
— Finance Team
ParentPay has helped St John’s Marlborough School modernise its payment systems, reduce administrative burden and improve engagement with families. The long-standing partnership continues to support departmental control and parental transparency.
Say goodbye to cash, paperwork, and endless admin. With ParentPay, collecting payments is effortless, secure, and designed to give you back precious time—so your staff can focus on what truly counts: supporting students.
