Scotland school finds the solution to hassle-free trip management

Overview 

Lomond School in Scotland was seeking a simple, feature-rich solution to manage payments and streamline trip organisation. With a high volume of trips and varied payment needs, the school adopted ParentPay to consolidate processes, reduce admin burden and improve the experience for staff and families. 

Objective 

• Implement an easy-to-use payments system 

• Streamline the process for organising and collecting payments for trips 

Solution 

• Deployed ParentPay to manage multiple payment types, including ticketed events and trips 

• Used trip management functionality to collect consent, passport details and trip-specific information 

• Enabled efficient monitoring of transactions, debt and reconciliation at school, year, class and pupil level 

“We deal with a lot of trips and the new trip payment item is extremely helpful.”
— Lomond School 

Impact 

• Consolidation of all payment information on one platform 

• Smoother functioning of day-to-day tasks 

• Streamlined trip organisation and payment collection 

• Efficient debt management and payment tracking 

• Full parent adoption—including international families 

“Since I started using the system 5 years ago, we now have all our parents on ParentPay, including our international student’s parents. So far, my experience has been excellent!”
— Lomond School 

“The new process for trips is brilliant for both parents and the trip organiser—asking for consent, passport information, trip questions, etc—all on one site. No need for additional forms sent to parents.”
— Lomond School 

Parent engagement 

• Minimal support required thanks to ease of use 

• When needed, ParentPay support has been responsive and efficient 

• Parents benefit from a single platform for payments, trip details and communications 

“When we do contact ParentPay support, it is mainly to help parents access their account or it is to do with a financial change for a parent account. The staff are extremely helpful and efficient with all our queries.”
— Lomond School 

Conclusion 

ParentPay has helped Lomond School simplify trip management, consolidate payment processes and improve daily operations. The system continues to support staff, parents and international families with a user-friendly, all-in-one solution.