Improving efficiency for school admin staff with ParentPay

Overview 

Falla Park Community Primary School sought a more efficient way to manage payments and permissions, initially prompted by safety concerns during the pandemic. The school adopted ParentPay to reduce cash handling, eliminate paper-based processes and improve the experience for both staff and families. 

Objective 

• Increase efficiencies by reducing the handling of physical cash 

• Eliminate paper-based activities in favour of time-saving digital processes 

Solution 

• Introduced ParentPay to collect a wide range of payments 

• Linked school meal system with automatic balance updates 

• Enabled digital consent collection for trips and activities 

• Provided a single platform for all parent communications 

“We needed a solution that was easy to use from a parent/carer point of view.”
— Falla Park Community Primary School 

Impact 

• Significant reduction in wasted admin time 

• No more bank trips or manual cash counting 

• Streamlined communication and consent via ParentPay 

• Parents and carers now have everything in one place 

“We didn’t want office staff carrying large amounts of cash to the bank… With ParentPay, everything is in one place. We’ve seen a reduction in the amount of wasted admin time—eliminating the need to count money, reducing paperwork, and removing any trips to the bank.”
— Falla Park Community Primary School 

“Parents and carers now have everything in one place, too—they receive all communications through ParentPay: consent to trips, payment for items, and so on.”
— Falla Park Community Primary School 

Parent engagement 

• Prioritised ease of use from the parent/carer perspective 

• Delivered all communications through ParentPay 

• Supported onboarding with step-by-step instructions and tailored office staff support 

Conclusion 

ParentPay has helped Falla Park Community Primary School reduce administrative burden, improve operational efficiency and deliver a more convenient experience for families. The school continues to benefit from streamlined processes and centralised communication.